Renting a property with us

The London rental process explained in simple terms

Step 1: Register Your Interest

The first step would be to register your details along with your property criteria. This can be done by contacting us or coming by our office in Hayes, West London. Our agents will review your search criteria to find suitable properties in London and provide you with up-to-date property alerts via email or SMS.

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Step 2: Holding Deposit

A holding deposit (usually 1 week of the monthly rent) is a payment to a landlord or agent to reserve a property. This is a non-refundable deposit, however, if the landlord decides not to offer you a tenancy, or if the deadline has passed but you took all reasonable steps to agree a tenancy, the landlord should refund the full holding deposit amount.

Step 3: Online Referencing

Once you find a suitable property you are required to complete an online referencing procedure. Each prospective tenant must provide the following to the agency 

Proof of Identity:

  • Original Passport

Proof of Address: 

  • Last 3 months bank statements / payslips
Once provided, the agency will register your details on the online referencing platform where tenants will be required to complete the necessary information requested via the online link

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Step 4: Tenancy Agreement

Once referencing has passed, both the landlord and tenant are required to sign the Tenancy Agreement outlining their obligations before the commencement of the tenancy. As we act for the landlord only and by legal requirement issue a sample agreement, we suggest that you have a thorough read and seek legal advice where needed.

Step 5: Security Deposit and First Months Rent in Advance

Once the Tenancy Agreement has been signed by all parties, the Tenant would be required to pay their Security Deposit (5 week’s rent) and their First Month’s Rent in advance.

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Step 6: Insurance Inventory

Tenants are responsible for their own belongings; therefore, you should ensure you have adequate contents insurance. The landlord does not accept responsibility for any loss or damage to the tenant’s possessions. An inventory will be agreed with your landlord before you move in. This simplifies matters in the case of a dispute regarding the deposit at the end of the tenancy.

Step 7: Deposit Returns

An inspection of the property will be carried out when your tenancy ends. The landlord may propose deductions to the deposit for cleaning, damages, or unpaid rent after assessing and comparing the inventory check-in and check-out report. If you agree with the proposed deductions, the agreed remaining deposit amount will be returned to your account. If you disagree with the proposed deductions, you should aim to come to an agreement with the landlord. If this cannot be done, you will need to raise a dispute with the Deposit Protection Service where an independent adjudicator will assess the evidence and come to a decision.

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Tenancy Responsibilities

You should take responsibility for taking care of the property, such as turning off the water at the mains while you’re away during cold weather. You are responsible for the repair or to pay for any damage caused by you, your family, or friends. You should pay the agreed rent, even if repairs are needed or you’re in dispute with your landlord. You should pay other charges as agreed with the landlord, for example, Council Tax or utility bills. If you are exempt from paying Council Tax you should inform the Local Authority of this.

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Register your details and our team in Hayes, West London will be in touch with you shortly to arrange a meeting

By submitting this form, you agree that we may contact you about your enquiry using the details you have provided

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