The tenant process explained in simple terms
The first step would be to register your details along with your property criteria. This can be done by contacting us or by walking into our office. Our agents will review your search criteria to find suitable properties and will provide you with up-to-date property alerts via email or SMS.
A holding deposit (usually 1 week of the monthly rent) is a payment to a landlord or agent to reserve a property. This is a non-refundable deposit, however, if the landlord decides not to offer you a tenancy, or if the deadline has passed but you took all reasonable steps to agree a tenancy, the landlord should refund the full holding deposit amount.
Once you find a suitable property you are required to complete an online referencing procedure. Each prospective tenant must provide the following to the agency
Proof of Identity:
Proof of Address:
Once referencing has passed, both the landlord and tenant are required to sign the Tenancy Agreement outlining their obligations before the commencement of the tenancy. As we act for the landlord only and by legal requirement issue a sample agreement, we suggest that you have a thorough read and seek legal advice where needed.
Once the Tenancy Agreement has been signed by all parties, the Tenant would be required to pay their Security Deposit (5 week’s rent) and their First Month’s Rent in advance.
Tenants are responsible for their own belongings; therefore, you should ensure you have adequate contents insurance. The landlord does not accept responsibility for any loss or damage to the tenant’s possessions. An inventory will be agreed with your landlord before you move in. This simplifies matters in the case of a dispute regarding the deposit at the end of the tenancy.
An inspection of the property will be carried out when your tenancy ends. The landlord may propose deductions to the deposit for damages, or unpaid rent after assessing and comparing the inventory check-in and check-out report. If you agree with the proposed deductions, the agreed remaining deposit amount will be returned to your account. If you disagree with the proposed deductions, you should aim to come to an agreement with the landlord. If this cannot be done, you will need to raise a dispute with the Deposit Protection Service where an independent adjudicator will assess the evidence and come to a decision.
You should take responsibility for taking care of the property, such as turning off the water at the mains while you’re away during cold weather. You are responsible for the repair or to pay for any damage caused by you, your family, or friends. You should pay the agreed rent, even if repairs are needed or you’re in dispute with your landlord. You should pay other charges as agreed with the landlord, for example, Council Tax or utility bills. If you are exempt from paying Council Tax you should inform the Local Authority of this.
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